Department of Homan Resource Management and Developement Citizen's Service Charter

DHRMD staff is committed to provide high quality human resource management services to all our clients with integrity and professionalism in the shortest time possible.

 

 

Services rendered

Client Requirements

User Charges (MK)

Duration (Working Days/Hours/Minutes)

1. Administration of terminal benefits:

  • Verification of personnel
  • information in HRMIS; Approval for payment of terminal benefits

 

Processed file from MDA.

Processed file from MDA.

 

Free

 

Free

 

10 min/ file

 

10 min/ file

2. Capturing personnel events in HRMIS:

  • Capturing of GP1 forms;
  • Verification of GP5A;
  • Capturing monthly changes on the payroll.

 

  • GP1 forms
  • Electronic GP5A
  • Approved Salary change sheet

 

Free

Free

Free

 

5min/ GPI form

5min/ GP5A

1 day/MDA

3.  Administration of Training and Development scholarships:-

a. Malawi    Government Scholarship    Fund:

  • Issuance of Visa Application Support Letter;
  • Processing of tuition fees;
  • Processing of air tickets;

b. Donor Funded Scholarships

 

 

 

  • University Offer letter;
  • 2 Passport size photos;
  • Approved Training Plan.

 

 

 

 

 

Free

Up to 5 days

4. Preparation of Local Employment Contracts.

  • Letter of Appointment/
  • Renewal of Contract where applicable;
  • Letter of recommendation for a renewal of contract;
  • Postage stamp.

Free

Up to 3 Days

5. Administrative Circulars

 Letter of Request from MDAs

 1,250.00

 

 

 10 Min

 

6. Establishment Controls:

  • Granting of authority to fill/ establish posts;
  • MDAs' Payroll cleaning up exercise.

 Letter of request with justification(s);

Approved recruitment plan;

-  Staff return; and Physical presence of HR officer.

 

 

Free

 

Free

 

 

 

Up to 1 Day

 

Up to 1 week

 

7. Issuing of waiver of academic qualification/ years of service.

 Letter of Request from MDAs with justification of the need;

List of officers concerned;

-  Authority to fill the vacancies.

 

 

Free

 

 

 

 

Up to 3 Days

8. Development and review of MDAs' Conditions of Service:

  • Development of new conditions of service;
  • Review of conditions of service;
  • Review of Govt. Agencies salaries;

 

 

Letter of Request

Letter of Request

Letter of Request

 

 

Free

Free

Free

 

 

Up to 10 days

Up to 5 days

Up to 5 days

9. Organisational and Institutional Development

  - Functional/ organisational reviews

 

 

 

Letter of Request

 

 

Free

 

 

Up to 60 days

10. Review of HR policies and Strategic planning.

Letter of Request

 

Free

Up to 15 days

11. Administration of the recruitment and of International Volunteers.

Letter of Request from MDAs or Developing Partner.

Free

Up to 10 days

12. Training on Gender, HIV& AIDs in all MDAs.

Letter of Request

 

Free

Up to 5 Days

NOTE: User charges do not include other administrative costs/ arrangements

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service that does not conform to the above standards or an officer who  does not live up to the commitment to courtesy and excellence in service delivery should be reported to the

 Principal Secretary or Public Relations Officer.

 

EXCELLENT SERVICE IS YOUR RIGHT

 

Malawi Government Scholarship Fund

Learn more about the Malawi Government Scholarship Fund (MGSF) by downloading this document.

Free download

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